While the dashboard provides insights on the most dynamic parts of the trading challenge such as Daily Drawdown, Max Drawdown, Profit Factor and Profit Factor there might be a constraint from the prop firm that the account has breached that we don’t directly report on. Different prop firms have different rules and covering every single one of them is not feasible.
You can find the answer to why the account was disabled in your prop firm dashboard.

We always recommend checking the prop firm dashboard for details. The “Failed” tab often holds the challenges that were not passed.